AirAsia Press Statement (on behalf of AirAsia Indonesia) - AirAsia Indonesia Flight QZ8501 (4th Update)

AIRASIA INDONESIA FLIGHT QZ8501

Earlier in Surabaya, the management of AirAsia along with the Governor of East Java, National Search and Rescue Agency of Republic of Indonesia (BASARNAS), Airport Authority of Indonesia, Airport Operator (Angkasa Pura I) met with the members of the families to update them on the latest developments and reconfirmed their commitment to providing assistance in every possible way.

Sunu Widyatmoko, CEO of AirAsia Indonesia said, “We are deeply shocked and saddened by this incident. We are cooperating with the relevant authorities to the fullest extent to determine the cause of this incident. In the meantime, our main priority is keeping the families of our passengers and colleagues informed on the latest developments.”

“We will do everything possible to support them as the investigation continues and have already mobilized a support team to help take care of their immediate needs, including accommodation and travel arrangements. A briefing center has also been set up in Surabaya for the families.”

For the families in Singapore, there is also an emergency briefing room at Changi International Airport Terminal Two, where AirAsia Indonesia will be providing regular updates.

We have also established an Emergency Call Centre that is available for those seeking information about relatives or friends who may have been on board the flight. The number is +622129270811.

At this time, search and rescue operations are being conducted, under the guidance of National Search and Rescue Agency Republic of Indonesia (BASARNAS). AirAsia Indonesia is cooperating fully and assisting the investigation in every possible way.

The aircraft was an Airbus A320-200 with the registration number PK-AXC. There were 155 passengers on board, with 137 adults, 17 children and 1 infant. Also on board were 2 pilots and 4 cabin crewand one engineer on board.

The captain in command had a total of 20,537 flying hours of which, 6,100 flying hours were with AirAsia Indonesia on the Airbus A320. The first office officer had a total of 2,275 flying hours with AirAsia Indonesia.

We will release further information as soon as it becomes available and our thoughts and prayers are with those on board QZ8501.

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Globe sets new standard in retail as it opens its Generation 3 flagship stores simultaneously in Manila and Cagayan de Oro

PRESS RELEASE

Setting a new global standard in retail experience, Globe Telecom unveiled today its Generation 3 Stores simultaneously in SM North EDSA, Quezon City, Manila and in Limketkai Mall, Cagayan de Oro.

The Globe Gen3 stores will further engage and delight customers by fueling their passion in the areas of music, entertainment, productivity, and life. With the opening of the GEN3 Stores, Globe has topped some of the iconic stores in the US and around the world.

 “Globe is proud to bring to Filipino consumers another world-standard differentiated experience. Our passion for our customers inspires us to end the year on a high note by bringing innovation a notch higher in our stores, one of our key customer touch points, allowing us to truly empower our customers' digital lifestyles,” said Ernest Cu, Globe President and CEO.

The Globe GEN3 stores are home to various lifestyle zones with stories and exciting features for customers to experience and enjoy. These zones feature latest trends in product, people and even in business. Various lifestyle vignettes illustrate mobile and broadband technologies as connected solutions—featuring the latest devices, apps, digital connectors gadgets and services that contribute to the total interactive customer experience.

The lifestyle zones will also highlight the stories of brand ambassadors every quarter. The store is a platform for the introduction of must-watch personalities who are blazing new trails in their respective Art, Community and Technology spaces. For the first quarter of 2015, with Music as the main theme, Globe GEN3 will feature four of the coolest DJs of this generation: DJ Badkiss, Callum David, Mars Miranda, and Eric Capilli - who all have inspiring success stories in their chosen career. In the coming months, it will also feature the aspiring story of JR Dela Paz, a Globe myBusiness ambassador and owner of fast-rising restaurant chain Size Matters.

The Globe GEN3 Store will also serve as a venue to introduce the latest products, devices, and services offered by Globe. To start, it is the first retailer in Asia to introduce and carry Google Cardboard, the fold-your-own virtual reality headset. Consumers can definitely expect more exciting products rolling out in the next quarters.

Apart from reconfigured store displays, customers can also check out the Play Bar to explore the different featured apps and sit through one-on-one service consultations. Self-service tools are available that allow better interaction with customer representatives through a video hotline.

“Exciting, unexpected, and experiential are the words to describe our GEN3 Stores. The concept and design of the GEN3 Stores have undergone intense research and consultation with the world’s top-notch designers and architecture experts. We are inviting customers to explore and be inspired by the stores’ four zones—music, entertainment, productivity, and life so they can fully enjoy a wonderful world,” said Joe Caliro, Globe Head of Retail Transformation and Management.

The Globe GEN3 Stores are designed by Tim Kobe, founder and CEO of Eight, Inc. His most famous work is the Apple Store in New York. On his design plan for GEN3, Tim Kobe shared, “The space is dynamic. It changes with new stories and experiences that support different events and moments. We have elements that move and reconfigure, the way entertainment venues support great concerts or shows.”

Tim Kobe also shared the importance of functionality in the Globe GEN3 Stores, saying “Retail is one touch point where brands build relationships and sell products and services. It is important today to have a place to demonstrate what you stand for. More than 50% of the reason why someone engages with a brand comes from word of mouth. Interestingly, 80% of word of mouth comes from direct experience. Designing the experience is critical to building brand advocates.”

Leading up to the launch of the GEN3 Stores, Globe collaborated with homegrown Philippine artists who took part in one of the telco’s biggest transformation projects to better serve its customers. Led by multi-awarded artist Ross Capili, the artists turned their design inspirations into live art galleries, showcasing murals exhibiting Globe’s brilliant vision, complementing the look, feel, and experience of its GEN3 Stores.

By 2015, Globe is set to convert more of its existing stores into GEN3 Stores to bring the world-class telco retail experience to more Filipinos.

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Photos below are some highlights of the launching of the New Globe GEN3 Store at Limketkai Center, Cagayan de Oro City.

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GLOBE TELECOM PUBLIC ADVISORY

Globe Telecom advises its customers in Eastern Visayas to take necessary measures in preparation for Typhoon Hagupit, which entered the Philippine area of responsibility today.  The typhoon is expected to hit some of the areas devastated by Typhoon Yolanda about a year ago.

The telecommunications provider urges its customers to charge their cellphones and other mobile devices, in case the weather anomaly causes extended commercial power failure. The company suggests customers may also opt to buy alternative source of energy such as power banks and rechargeable lamps with USBs.

Here are some tips to conserve battery life of smartphones:

1.       Log off or turn off unnecessary mobile apps or at least disable push notifications for nonessential apps

2.       Turn off unnecessary radios such as GPS, blue tooth and Wi-Fi.

3.       Switch off vibrate function and utilize ring tone instead.

4.       Turn off sync function.

5.       Dim LCD screens and shorten screen timeout

6.       Minimize notifications and use phone only when necessary

Customers in areas identified in the path of Typhoon Hagupit should also make sure their respective lists of contacts are in order. Contact lists should include emergency numbers such as the nearest hospital, police stations and barangay or community leaders.

            

                Globe Senior Vice-President for Corporate Communications Yoly Crisanto said, “We are now strengthening our disaster-preparedness program in terms of added facilities, supplies, infrastructure, and manpower support so we can immediately attend to network and service concerns that may arise due to the typhoon,” she said.

Globe regional teams are being mobilized to ensure they are well equipped to address network issues that could arise from the typhoon.   Preparations include deployment of back-up supplies, power tools and infra materials, spares and back-up fuel.  Crisanto added that the company's disaster-preparedness program also include employee-safety measures to be implemented in areas that will likely be affected.

Crisanto said the company is coordinating closely with government authorities, specifically the National Disaster Risk Reduction & Management Council or NDRRMC to ensure its disaster-preparedness program is aligned with both the national and local government efforts.

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For more information, please contact:

Yoly C. Crisanto

Head, Corporate Communications

Globe Telecom, Inc.

Email Address: gtcorpcomm@globe.com.ph

Globe Press Room: www.globe.com.ph/press-room

Twitter: @talk2GLOBE │ Facebook: www.facebook.com/globeph

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